Managed IT Services
Focus once again on core business operations with a managed service provider’s on-call support, network monitoring, and preventative maintenance.
Your Full-Time, In-House IT Department with Managed IT Services
Having a fully staffed IT department simply isn’t a viable option for a majority of small business owners. Many small businesses either have one full-time employee devoted to IT services or none at all. Both scenarios are recipes for disaster in an increasingly complex high-tech society.
Managed IT services can decrease the overall IT support costs of small to medium sized businesses (SMBs) by as much as 30% to 50%.
Managed Services Providers – or MSPs – are often recommended as a cost-effective IT solution for small businesses. For a minimal monthly fee, managed IT services provide a reasonably priced solution to the complex technology pains of small businesses. Sometimes an MSP will enter the picture to support an overworked IT support person or staff. They can also assume complete responsibility of all IT and network monitoring and operations if need be.
Our managed IT services offering provides unlimited help desk support and 24/7 support on all your network devices and servers. Do you need a technician on-site on a regular basis? Maybe once a week, once every two weeks, or even once a month? Not an issue! With our managed services we offer a discounted hourly rate for dedicated on-site appointments. These appointments cover preventative and on-going maintenance as well addresses any current issues to insure your network is always in top shape.
Review our package below and sign up for a Free Network Audit to see how managed IT services can benefit your business.
Managed Service Provider: Your Helping Hand
While a managed service provider can most assuredly assume full responsibility for IT operations, and operate as a remote IT department if desired, they can also be a valuable asset to an in-house technician or team. Managed IT services can support existing internal IT staff by taking on the more routine proactive and reactive daily responsibilities. Many of which can be automated. This allows in-house IT personnel to focus more on the company’s business needs and revenue generating projects.
Or say you have your main headquarters and IT staff located in one city but a remote office in San Francisco with no IT staff. Having managed IT services allows us to be your on-site hands in your remote office. Our technicians can speak to your in-house IT staff on the phone while working on anything that needs on-site attention. As well, they can address everyday issues for your remote staff that would normally bog down your in-house IT employees.
Download our white paper: The Value of a Helping Hand
Unlimited Remote Support with our Help Desk
Over 80% of all technical issues can be resolved remotely. If you ever have a question or problem with your system, call our help desk at any time during business hours (Monday – Friday; 8am to 6pm PST) for assistance over the phone at NO ADDITIONAL COST.
24/7/ 365 Support on Network Devices and Servers
With a MSC, you will also receive 24/7 support on your network devices and servers (physical or virtual). This includes 24/7 monitoring to insure everything is running properly, such as:
- Drive space monitoring
- Back-up monitoring
- Anti-virus updates/resolutions
- Automated patch management
- Spyware/virus removal
Discounted Dedicated Appointments
Would you like a technician to visit your office every week, every other week, or even once a month? We offer dedicated appointments at a discounted hourly rate for all our MSC clients. During the visit the technician will check all your equipment, perform routine maintenance, and help your employees with any technical issues.
FREE Technology Reviews
Receive free technology reviews to help you achieve your goals as well as plan large upcoming projects. Included in the review will be suggestions to increase productivity, cut costs, and achieve a competitive advantage over your competitors. Infinitech will act as your technology advisor to help you plan for growth and strategy.
Discount on Non-Covered Installations
Receive a discount from our normally hourly rate for installations or major deployment projects which are not covered by our MSC.
The Value of a Helping Hand
Learn how managed IT services can reduce the business costs of network failure and allow you to once again focus on core business operations.